Privacy Policy
As a cybersecurity and privacy advisory firm, we hold ourselves to the highest standards of data protection and transparency — and practice the same standards we recommend to our clients.
We collect personal information from you directly, automatically, and from third-party sources across the following categories.
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email, company, phone, IP address | Respond to inquiries, provide services, prevent fraud |
| Professional information | Job title, business email, service interests | Provide consulting services, business communications |
| Commercial information | Service inquiries, engagement history, billing information | Deliver services, process payments, maintain records |
| Internet activity | IP address, browser type, pages visited, referral source, session timestamps | Website operation, security monitoring, CRM contact enrichment, fraud detection |
| Behavioral data | Mouse movements, clicks, scroll depth, session recordings (via Microsoft Clarity) | Understand site usage, identify usability issues, improve design and performance |
| Communications | Email correspondence, consultation notes, inquiry messages | Provide services, customer support, legal compliance |
We use cookies on our website to support CRM functionality, visitor analytics, and behavioral analytics. Non-essential cookies will not be set until you provide consent via our cookie banner. See Section 2a for the full cookie inventory.
Contact forms, email communications, service engagements, consultation requests, and newsletter signups.
Web server logs including IP address, browser type, and pages visited via standard HTTP request data. Upon your consent, HubSpot visitor tracking collects page view history and session data, and Microsoft Clarity collects behavioral data including session recordings, heatmaps, and interaction data.
Publicly available sources such as LinkedIn and company websites, as well as business partners, referrals, and subcontractors working on projects.
We use Complianz as our Consent Management Platform. Cookies that are not strictly necessary will not be set until you provide consent via our cookie banner. The following is a complete inventory of cookies set on this Site.
Required for the website to function. Cannot be disabled and do not require consent under applicable privacy laws.
These cookies are set upon your consent and are used for visitor analytics and behavioral analytics. They allow us to understand how visitors interact with our Site and to associate page view history with CRM contact records when a form is submitted.
HubSpot — Visitor analytics & CRM
Microsoft Clarity — Behavioral analytics
Microsoft processes Clarity data in accordance with its privacy practices. Learn more at privacy.microsoft.com or opt out at clarity.microsoft.com/optout.
You can update or withdraw your cookie consent at any time by clicking the “Cookie Settings” link in the footer of our website. You may also opt out of Microsoft Clarity directly using the link above. For a complete list of cookies, see our Cookie Policy.
If you are located in the UK or EEA, HubSpot analytics cookies and Microsoft Clarity will not be set until you provide explicit consent. You may withdraw consent at any time via Cookie Settings in the site footer.
We do not sell your personal information. We do not share your data for targeted advertising.
We may share your information with:
Service providers we use:
Neon Clarity is based in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States.
We use Standard Contractual Clauses (SCCs) approved by the European Commission and the UK International Data Transfer Agreement (IDTA) for UK personal data transfers.
We process your data in compliance with Canada's PIPEDA.
| Category | Retention period | Reason |
|---|---|---|
| Contact form inquiries | 5 years from last contact | Business records |
| Client project data | 5 years after engagement ends | Business records, legal compliance |
| Financial records | 7 years | Tax and legal requirements |
| Marketing communications | Until unsubscribed or deletion requested | Marketing purposes |
| Website server logs | 90 days | Security monitoring, troubleshooting |
| HubSpot visitor data | Up to 6 months (cookie duration); CRM contact records retained for duration of business relationship | CRM analytics, contact deduplication |
| Microsoft Clarity behavioral data | Up to 13 months (subject to Microsoft's retention policies) | Behavioral analytics |
You may request deletion at any time by contacting privacy@neonclarity.com. We will comply within 45 days except where legally required to retain information.
You have the right to access, correct, or delete your personal information, to withdraw cookie consent at any time via Cookie Settings in the footer, and to opt out of marketing communications.
You may have rights to confirm processing, access data, correct inaccuracies, delete data, and opt out of targeted advertising and sale. Email privacy@neonclarity.com with your state in the subject line.
Email privacy@neonclarity.com or write to Neon Clarity, LLC, Attn: Privacy Office, 15 E. Market St, Unit 823, Leesburg, VA 20178. We respond within 45 days (one month for GDPR/UK GDPR requests).
While we implement industry-standard security practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours (UK GDPR/GDPR), notify affected individuals without undue delay if high risk, and notify California residents in accordance with California Civil Code § 1798.82.
If you believe there has been unauthorized access to your information, contact us immediately at privacy@neonclarity.com.
With your consent, we may send you newsletters, industry updates, and information about our services. You may opt out at any time by clicking the unsubscribe link in any marketing email or emailing privacy@neonclarity.com with “Unsubscribe” in the subject line. Please allow up to 10 business days.
You cannot opt out of transactional communications related to services you have engaged, including service confirmations, project updates, billing notifications, security alerts, and legal notices.
Our services are intended for businesses and professional users only. We do not knowingly collect personal information from individuals under the age of 18 (or 16 in the UK/EEA). Contact privacy@neonclarity.com if you believe we have collected information from a child.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and provide prominent notice on our Site or via email. Continued use of our services does not constitute consent to data processing where consent is otherwise required under applicable law.
For questions, requests, or concerns regarding this Privacy Policy:
Attn: Privacy Office
15 E. Market St, Unit 823
Leesburg, VA 20178